Privacy Policy

1 Introduction

Quote Genie (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use www.quote-genie.co.uk (the “Website”) to request insurance quotes or related information.

Quote Genie operates as an insurance lead generation and marketing intermediary. We are not an insurance broker or insurer and do not provide regulated advice.

2 Regulatory Status (FCA Disclosure)

SLGM Ltd, trading as Quote Genie, is authorised and regulated by the Financial Conduct Authority (FRN 999705).

We act as an introducer and marketing intermediary.
Any regulated insurance advice, quotation, or policy arrangement is provided solely by the FCA-authorised third-party insurance provider you choose to engage with.

3 Data Controller

Quote Genie is the data controller for personal data collected through this Website.
Website: www.quote-genie.co.uk
Registered address: 13 Precision 2 Business Park, Sittingbourne, Kent, ME10 3GT

4 Personal Data We Collect

4.1 Information You Provide

When requesting an insurance quote or enquiry:

  • Full name
  • Email address
  • Telephone number
  • Postcode and/or address
  • Date of birth (where required for insurance eligibility)
  • Insurance-related information (e.g. vehicle details, property details, claims history, cover requirements)
  • Any additional information you submit voluntarily

4.2 Automatically Collected Data

  • IP address
  • Browser and device information
  • Referral source
  • Page interaction and session data

4.3 Special Category Data

In limited cases (e.g. health-related insurance), we may process special category data. This will only occur where:

  • You provide it explicitly, and
  • You give explicit consent, and
  • It is strictly necessary for obtaining insurance quotes

5 How We Use Your Data

We use your personal data to:

  • Process and submit your insurance quote request
  • Match your enquiry with suitable FCA-authorised insurance providers
  • Share your details with relevant providers so they can contact you
  • Contact you regarding your enquiry
  • Monitor quality, compliance, and fraud prevention
  • Improve our services and marketing performance
  • Meet legal and regulatory obligations

6 Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent – for submitting quote requests and marketing communications
  • Performance of a contract – to deliver requested quote-matching services
  • Legitimate interests – improving services, compliance monitoring, and fraud prevention
  • Legal obligation – regulatory and record-keeping requirements

7 Sharing Your Data (Insurance Context)

7.1 FCA-Authorised Insurance Providers

Your data may be shared with:

  • FCA-authorised insurance brokers
  • FCA-authorised insurers
  • Other regulated insurance intermediaries

These third parties become independent data controllers once they receive your information and will handle your data in accordance with their own privacy policies.

7.2 Compliance & Service Providers

We may share data with:

  • CRM and call-tracking providers
  • Compliance monitoring services
  • Hosting and IT providers

8 Marketing & Contact

You may be contacted by:

  • Quote Genie
  • FCA-authorised insurance providers

Contact methods may include phone, email, SMS, Post, or WhatsApp.

You may opt out at any time by:

  • Using unsubscribe links
  • Replying “STOP” to messages
  • Contacting us directly

Calls may be recorded for training, quality assurance, and compliance purposes.

 9 Data Retention

Insurance-related data is retained only as long as necessary for:

  • Quote fulfilment
  • Compliance and audit requirements
  • Dispute resolution

Retention periods are reviewed regularly.

10 Your Rights

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Request erasure
  • Restrict or object to processing
  • Withdraw consent
  • Lodge a complaint with the ICO

ICO: www.ico.org.uk

11 Security

We use appropriate technical and organisational safeguards, including encryption, access controls, and staff training.

12 International Transfers

Where data is transferred outside the UK, appropriate safeguards are applied in line with UK GDPR.

13 Children

Our services are not intended for individuals under 18.

14 Updates

This policy may be updated periodically. Changes will be posted on this page.